Shipping & Returns

UK Shipping

We aim to dispatch all orders within 48 hours of receipt from our Made to Order manufacturer, excluding weekends and bank holidays. All orders will be sent via Royal Mail Tracked service, which usually take 1-2 working days to be delivered.

International Shipping

We aim to dispatch all orders within 48 hours of receipt from our Made to Order Manufacturer, excluding weekends and bank holidays. We use Royal Mail International Tracked and Signed service which takes approximately 5-7 working days to be delivered. However, international delivery times may vary, especially in the event that the shipment is subject to customs and duty procedures beyond our control. A tracking number will be emailed to you once the order has been shipped. Our deliveries require a signature on arrival and we are unable to deliver to PO boxes. Customs and duty fees are payable by the receiver and if a delivery is refused by the receiver and returned to Ada Dakin, we will deduct any duties, taxes, postage or customs charges incurred, direct from the refund to be issued.

Returns

Ada Dakin is a small independent made-to-order brand with each piece being carefully and lovingly handmade once an order has been placed. We therefore respectfully ask you to refer to the sizing guide when placing your order to ensure a perfect fit. If you would like any sizing advice from us please do not hesitate to contact us at hello@adadakin.com.

You may return any unworn and unwanted items to Ada Dakin within 14 days of receipt of goods. Any returned items must be sent back to us at your own cost and in their original condition with all tags attached. Items returned with signs of wear, or received outside of the 14 day window will not be accepted. Items purchased on sale or items used with a promotional code cannot be returned. We recommend that any goods returned to us are tracked and insured for their full value as Ada Dakin does not accept responsibility for items lost in transit.

Please allow 3-5 days for the refund to be processed. Please include your name and order number within the returned package, stating your reason for return and send to:

Ada Dakin
2 White Post Lane #505
London
E9 5SZ
UK

If you wish to exchange an item please return any unsuitable goods to be refunded and place a new order.